Refund policy

Last updated: July 27, 2026

We want you on the water with gear you love. If something isn't right, here's how returns, exchanges, and refunds work.

Return window

We have a 30-day return policy: you have 30 days after receiving your item to request a return.

Eligibility

To be eligible for a return, your item must be in the same condition that you received it — unused, unfished, with tags and packaging intact — and you will need the receipt or other proof of purchase.

How to start a return

Email us at hello@superfly.fishing with your order number and the item(s) you wish to return. If your return is accepted, we will send you instructions on how and where to send your package, including the correct return address for your country. Items sent back without first requesting a return will not be accepted.

[If the item is defective, damaged, or not what you ordered, we will provide a prepaid return shipping label. For other returns, return shipping is the responsibility of the customer.]

Damages and issues

Please inspect your order upon arrival and contact us immediately if an item is defective or damaged, or if you received the wrong item, so we can evaluate the issue and make it right.

Non-returnable items

Gift cards.
Items marked final sale.
Used or fished products, including flies, leaders, tippet, and fly line that have been removed from their spool or packaging.
Custom or special-order products.

If you have questions about a specific item, get in touch before ordering — we're happy to help you choose.

Exchanges

The fastest way to get what you want is to return the item you have and, once the return is accepted, place a new order for the replacement.

Refunds

We will notify you once we have received and inspected your return and tell you whether the refund is approved. If approved, you will be refunded automatically to your original payment method within 10 business days. Please remember it can take additional time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since we approved your return, contact us at hello@superfly.fishing.

Warranty, parts, and service

Rod and reel warranty claims and replacement parts are handled through our Parts and Service program — see the Parts and Service page, or contact us and we will point you in the right direction.