Shipping policy

Last updated: July 27, 2026

We ship across Canada and the United States. This policy explains how we process, ship, and deliver your order.

Processing time

Orders are processed within [1–3] business days (Monday to Friday, excluding holidays). During launches, promotions, or peak season, processing may take longer; if we expect a delay of more than [5] business days, we will contact you.

Carriers and delivery times

Canada: Canada Post ground service, typically [2–8] business days after processing depending on your location.
United States (contiguous): US postal ground service, typically [3–10] business days after processing.
Expedited options, where available, are shown with rates at checkout.

Delivery estimates are provided by the carriers and are not guaranteed. Remote locations may take longer. We deliver to PO boxes via postal services.

Shipping rates

Shipping rates are calculated at checkout based on your address and the weight of your order.

Duties, taxes, and cross-border orders

Applicable sales taxes are calculated at checkout. [Orders are shipped from Canada. For orders delivered within the United States, shipments under the US de minimis threshold generally arrive without additional import charges. Where duties or import fees apply, they are the responsibility of the customer and are collected by the carrier at delivery.] [Alternative: Duties and import taxes are calculated and collected at checkout, so there is nothing more to pay on delivery.]

Tracking

You will receive a shipping confirmation email with a tracking number as soon as your order ships. Please allow 24–48 hours for tracking to become active.

Lost, delayed, or damaged shipments

If your tracking has not updated for [7] business days, or your order arrives damaged, contact us at hello@superfly.fishing with your order number and we will make it right — whether that means tracing the parcel, filing a carrier claim, replacing items, or refunding you. Please report damaged shipments within [7] days of delivery and keep the original packaging for the carrier claim.